Frequently asked questions

Yes. The clinic works by appointment rather than walk-in. Call 510-465-7982, or use the call-back form on any page and we will ring you during clinic hours.

Photo ID and your insurance card. For an auto accident or work injury, also the report number, claim number, and your attorney's details if you are represented. Allow 45 to 60 minutes.

Dr. Chen speaks Cantonese, Mandarin, Taiwanese and English. Staff between them also cover Tagalog and Vietnamese, so scheduling, billing and treatment can usually all be handled in one language.

A DOT/CDL driver physical is $95 all inclusive. Self-pay initial examination including digital X-ray starts at $150. Auto accident and work injury treatment is usually billed to the claim rather than to you.

It depends on the plan. Call and ask for billing before your first visit, with your card to hand, and we will check.

Only where it is clinically indicated. It is a judgement made during the examination, not something every patient has. Where imaging is needed, it is taken on site during the same visit.

Up to 24 months under FMCSA rules. Conditions such as high blood pressure or diabetes may mean a 12-month or 3-month certificate so the condition can be monitored.

Yes — in the Madison professional building and metered street parking nearby. At busy times allow an extra 10 minutes.

Yes. Assessment for children differs from adults and the approach is adjusted accordingly.

It depends on the problem and how long it has been there. We give an estimated range at the end of the first visit and revise it as we go, rather than quoting a fixed course in advance.